Refund policy
Refund Policy
Artisanal Small-Batch Quality
Due to the handcrafted, small-batch nature of our botanical topicals, teas, and skincare products, we cannot accept returns or exchanges on opened or used items for safety and hygiene reasons. All sales are final once shipped.
Damaged or Incorrect Orders
We take extreme care in packaging your order. However, if your order arrives damaged, leaking, or incorrect, please notify us within 7 days of delivery.
To initiate a damage claim or replacement:
-
Email us at focalworks@protonmail.com with your order number.
-
Include a clear photograph of the damaged item and the shipping box.
Once verified, we will immediately ship a replacement batch at no additional cost to you, or issue a full refund to your original payment method.
Order Cancellations
Because we process and pack orders quickly following our batch releases, orders can only be canceled within 2 hours of purchase. Once a package has been handed over to the carrier, it cannot be canceled.